Cancellation and refund policy

Template for review: This policy must be reviewed and aligned with your actual operations and applicable consumer law before publishing.

Custom-made products

Printing jobs may be customised to the customer's artwork and specifications. Confirm the cancellation window and whether production has started with our team before approving an order.

Errors or damaged products

If an order appears incorrect or damaged, contact SM PRINTS promptly and provide the order details and clear photos so the issue can be reviewed.

Refund decisions and timelines

Define your actual eligibility, review process, refund method and timelines here before making this policy live. Do not promise a refund unless it is consistent with your terms and applicable law.

Contact

Contact +91 83105 35883 to discuss an order issue.